Privacy Policy wangkaya88 – Member Personal Data Protection

Wangkaya88 deeply values the trust you place in us when sharing personal information during registration and while using our platform. This Privacy Policy is drawn up in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards to ensure your information is handled responsibly, transparently, and securely.

This document details what types of information we collect from you, why it is needed, how it is used, who it may be shared with, and what your rights are as the owner of that data. We are committed to never selling, renting, or disclosing your personal information to third parties without your consent, except in the circumstances outlined in this policy.

By registering an account or continuing to use the wangkaya88 platform, you are deemed to have read, understood, and fully agreed to this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and close your account.

To provide a secure, personalised, and high-quality service, wangkaya88 collects several categories of personal information from members. This collection is carried out solely for legitimate and necessary purposes.

We do not collect information beyond what is required for the purposes stated above. Any additional data collection – such as during an enhanced KYC process – will be accompanied by a specific prior notice to you.

Personal information collected by wangkaya88 is used exclusively for the following purposes that directly benefit you as a platform member:

• Account Management: Creating, verifying and securely maintaining your member account, including the login process, password recovery and profile updates.
• Payment Processing: Facilitating fast and secure deposits and withdrawals through supported payment methods such as FPX, Touch 'n Go eWallet, GrabPay, Boost and direct bank transfer.
• Security and Fraud Prevention: Monitoring account activity to detect and prevent unauthorised access, money laundering or any suspicious activity that could compromise your account security.
• Customer Support: Providing accurate and personalised assistance when you contact our support team via live chat or other channels.
• Service Communications: Sending important notifications regarding your account, transactions, promotions you are eligible for, and policy changes that affect you.
• Responsible Gaming: Monitoring usage patterns to identify early signs of problem gambling and proactively offer appropriate support.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including KYC requirements, transaction reporting and PDPA 2010 compliance.

Wangkaya88 does not sell or disclose your personal information to third parties for their own marketing or commercial purposes. However, in operating a secure and efficient platform, there are limited situations where your information may be shared with the following parties:

• Payment Service Providers: Information required to process your financial transactions is shared with licensed and recognised payment gateway providers, including local banks and e-wallet operators registered in Malaysia.
• Licensed Game Providers: Game software providers such as Pragmatic Play, PG Soft and others receive the minimum technical data necessary to deliver a properly functioning gaming experience.
• Relevant Authorities: wangkaya88 will disclose personal information when required by law, court order, or a legitimate law enforcement agency as part of our compliance obligations.
• Affiliated Companies within the Group: Within the wangkaya88 group of companies only, for the purposes of integrated account management and internal technical support, subject to the same strict privacy policy.

All third parties that receive your data are required to sign a binding data protection agreement and may only use that information for the agreed purposes. They are prohibited from using your data for any other purpose without written authorisation from wangkaya88.

Wangkaya88 uses cookies and similar tracking technologies to enhance your browsing experience, maintain secure login sessions, and understand how members interact with our platform. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login session verification, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how you use the platform — pages visited, time spent and any errors encountered — to help us improve site performance.
• Functional Cookies: Remembering your preferences such as language, display settings and login details (if you select "Remember Me") for a smoother return experience.
• Analytics Cookies: Used to understand overall platform usage patterns in an aggregated and anonymous manner for the purpose of continuous improvement.

Wangkaya88 retains your personal information only for as long as necessary to fulfil the purposes of collection stated in this policy, or as required by applicable laws and regulations, whichever is longer.

• Active Account Data: Retained for the duration your account is active and for 7 years after account closure to meet legal and audit requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax legislation.
• Security Log: Retained for 2 years for the purpose of security incident investigation and fraud detection.
• Support Communication Data: Customer support conversation records are retained for 3 years for reference and service improvement purposes.
• Cookies and Session Data: Session cookies expire automatically when you close your browser; persistent cookies are stored for the duration specified in their respective cookie settings.

Once the retention period has expired, your personal data will be securely deleted or fully anonymised so that it can no longer be linked to you personally.

In certain circumstances, the operation of the wangkaya88 platform may require your personal data to be transferred to servers or service providers located outside Malaysia. All such transfers are carried out with adequate safeguards, including:

• Use of internationally recognised standard data transfer agreements to ensure a level of protection equivalent to Malaysia's PDPA.
• Selection of partners holding recognised data protection certifications such as ISO 27001 or SOC 2 Type II.
• Encryption of data in transit using TLS 1.3 or higher protocols for all cross-border data transfers.

As a wangkaya88 member and data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time by contacting our support team:

To exercise any of the above rights, please contact the wangkaya88 customer support team, available 24/7. We are committed to processing your request within 14 business days of receipt.

Wangkaya88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure. Our security infrastructure includes:

• End-to-end encryption for all client-server communications using the latest TLS 1.3 protocol.
• A real-time intrusion detection and prevention system (IDS/IPS) monitored around the clock by our cybersecurity team.
• Role-based access control (RBAC) ensuring each staff member can only access the data necessary for their specific duties.
• Regular security audits and penetration testing conducted by qualified, independent third parties.
• Automated data backups that are encrypted and stored at separate locations to ensure swift recovery in the event of an incident.

The wangkaya88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18. The following measures are in place to ensure this protection:

• The registration process requires age verification through valid identification card information.
• An advanced KYC process is carried out to verify a member's true identity and age whenever there is reasonable suspicion.
• If we discover that personal information of a minor has been collected without our knowledge, the account will be closed immediately and the relevant data will be deleted.

If you believe your child has registered a wangkaya88 account without authorisation, please contact our support team immediately via live chat so we can take the appropriate action promptly.

Wangkaya88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or improvements in how we handle data. Any amendments will be communicated to you via:

• In-platform notification the next time you login after an amendment is made.
• Email to your registered address, specifically for important amendments that materially affect your privacy rights.
• Updating the "Last Updated" date at the top of this page so you can identify the latest version.

It is your responsibility to review this Privacy Policy periodically. By continuing to use the wangkaya88 platform after any amendments are posted, you are deemed to have accepted the updated terms. If you do not agree, please contact our support team to discuss your options.